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Frequently Asked Questions

Where does Baeryn ship to?

Baeryn currently ships within Singapore only.

Is there a first order promo code?

Yes there is. Simply sign up for our newsletter to receive your exclusive promo code now.

What payment methods are accepted?

We accept Mastercard, Visa, American Express, Google Pay and Shopify Pay.

May I change items or change my address in my order once it has been submitted?

If you need to make any changes to your order, please contact us at hello@baeryn.com immediately. This is provided that the order has not yet been shipped out.

May I request to add a personal message and giftwrapping?

Sure. We provide giftwrapping services for all orders, and are happy to send a personalized message as well.

May I cancel my order?

An order may be cancelled if it has not been processed and prepared for shipment. To cancel your order, please contact hello@baeryn.com during business hours (9:00 AM to 6:00 PM Monday-Friday) for immediate assistance.

How do I track my order?

When your order ships, you will receive an email with your tracking number and a link to view this information online.

How quickly will my order arrive?

The standard delivery time is about 2-3 business days after your order has been confirmed.

What is the return policy?

All items are non-refundable and cannot be returned.

What happens if my order is lost?

Please reach us at hello@baeryn.com if there are any issues. Rest assured that we will provide a full refund within 7 working days as all our deliveries are insured.